FREQUENTLY ASKED QUESTIONS
How is Case different than PubMed?
Case includes scientific videos, audio transcriptions and research papers that PubMed doesn't have. Also, you can search and filter by Altmetric score, impact factor, number of citations and other criteria.
Is Case free?
Yes, our service is free. The only payment required is if you wish to view a full article and do not have a subscription to that medical journal. In this scenario, the payment goes to the journal, not to Case. If you have a subscription to the journal, you may log in with your username and password to access the full article. No payment required.
Why do I have to pay to view full articles?
We comply with the NIH's Copyright and Restrictions Policy, so Case works like PubMed. Abstracts and other public domain information are free, while full articles are property of the copyright owner and may require payment in order to view.
What if I can't afford to pay for the full article?
Quora has a list of suggestions here.
How can I access my Case account?
How do I customize my research feed on Case?
Just tap "Customize" on your Home screen and follow/unfollow your preferred topics. Following a broad specialty such as oncology will increase your results, while following a narrower area such as acute myeloid leukemia will decrease your results.
You can also customize your Home feed with new filters to include or exclude specific journals (e.g., Cell or NEJM) or types of research (e.g., Clinical Studies or Guidelines). These filters let you track research in your precise area of focus.
How do I use advanced search?
Enter your search query and tap Search or Enter. On the search results screen, tap "Advanced." Now, you may filter your results by date range and publication type. You may also set a minimum threshold for the number of citations, impact factor and other criteria. Use search operators such as "+" or "-" to refine your results.
How can I save an article to read offline?
Using the mobile app: 1) save the article by tapping the heart icon (this will add article to your Likes list), and 2) view the article. Case will save the article to your device so you can view without an internet connection.
How many research articles does Case have? What are your data sources?
Total count of items:
Our data sources include:
PubMed and PMC (National Institutes of Health)
NCBI (US National Center for Biotechnology Information)
MEDLINE (US National Library of Medicine)
Other sources (Cell, JAMA, Lancet, Nature, NEJM, etc)
How do I contact support? Where can I send feedback?
Please email us at firstname.lastname@example.org.
For video publishers
Are there any guidelines for video creators?
We have a list of suggestions here.